20 Years of Innovation & Industry Transformation

eDirectGlass is the leader in technology and services for the automotive glass repair and replacement industry. Since 2001, the company has established the gold standard that the competition compares and copies. No other company can offer the customer service, support, and leadership eDirectGlass provides, period.

The AGR Cloud was Born.

  • 2000 - eDirect Bill for the Independent Glass Association is born.
  • November 2001 - eDirect Bill becomes eDirectGlass and introduced to the automotive glass industry as the first 100% Internet-based point of sale and shop management system.
  • January 2003 - eDirectGlass introduces electronic billing for the SGC (Safelite) network.
  • September 2003 - eDirectGlass introduces electronic part lookup and order for Mygrant Glass.
  • October 2003 - eDirectGlass introduces electronic billing for the LYNX Services network.
  • March 2004 - eDirectGlass introduces electronic part lookup and order for PPG Glass (now PGW Glass).

eDirectGlass Europe eDirectGlass Europe Shop Partner Meeting

eDirectGlass China eDirectGlass Introduced to China AGR Market

  • June 2004 - eDirectGlass introduces electronic part lookup and order for Pilkington.
  • August 2004 - eDirectGlass launches inudstry-first multi-shop edition for enterprise customers.
  • September 2004 - eDirectGlass launches industry-first automated electronic image system.
  • November 2004 - eDirectGlass launches industry-first mobile technician software.
  • January 2005 - eDirectGlass launches industry-first web quote plug-in
  • April 2005 - eDirectGlass launches in Canada through partnership with Vanfax.

  • October 2005 - eDirectGlass launches industry-first built-in Email support.
  • November 2005 - eDirectGlass launches industry-first built-in Text Messages (SMS) support.
  • March 2006 - eDirectGlass launches industry-first ad-support module for suppliers.
  • July 2007 - eDirectGlass powers industry-first insurance warranty program, National Glass Exchange.
  • May 2008 - eDirectGlass introduces industry-first virtual inspection feature, ClaimsVerse.
  • February 2009 - eDirectGlass powers industry-first virtual call center, American Auto Glass Alliance.

eDirectGlass Europe eDirectGlass Works with Collision Repair Shops

eDirectGlass World Wide eDirectGlass World-wide Leader

Always Looking Ahead - Future Proof!

From 2010 through today, eDirectGlass has provided the industry many other firsts including:
  • Vehicle and part lookup by VIN or License plate,
  • Touchless customer engagement including CSI and Reputation Management,
  • Automated electronic payment posting.
  • Automated safety and job data collection including weather conditions.
  • Real-time technician job status/location.
  • and a whole lot more!


8553 E San Alberto Dr
Scottsdale, AZ 85258


+1 480-993-0915 (USA)
+1 450-977-2284 (Canada)

Our Office Hours:

Monday-Friday: 06:00–17:30 (USA)
Monday-Friday: 09:00–17:30 (CAD)