Capture more opportunities
Answer after-hours, overflow, web, and social inquiries before the customer moves on.
AGR ShopOps AI starts where every job begins: the customer conversation. Hope can answer calls, guide website and social leads, collect the right details, help with estimates and booking, support existing jobs, and move the work into real shop operations.
Most shops lose time when calls are missed, lead details are incomplete, or customers wait for basic answers. AGR ShopOps AI gives customers a fast, guided experience while giving the shop cleaner information to act on.
Answer after-hours, overflow, web, and social inquiries before the customer moves on.
Guide customers through vehicle, damage, cash, insurance, and scheduling details.
Use Hope as the front line, a backup agent, or a pre-service intake assistant.
Keep the workflow connected to estimating, booking, dispatching, purchasing, and invoicing.
Use Hope the way your shop needs it. Some shops can make Hope their dedicated CSR. Others can use Hope as a safety net during busy hours, after hours, or before a human CSR takes over.
Phone call, website visitor, social message, existing customer, fleet account, or commercial request.
Vehicle information, service need, claim or cash path, photos, appointment preferences, and job context.
Instead of a vague message, your team gets an intake that can move toward quote, schedule, or follow-up.
Dispatch, parts purchasing, EDI invoicing, CRM, job management, and the shop tools eDG has delivered since 2001.
AGR ShopOps AI is designed for the auto glass process from the first conversation to the operational handoff.
Help answer calls, qualify requests, and support customers when your team is busy or unavailable.
Guide visitors through the right quote questions instead of relying on a basic contact form.
Turn social inquiries into real shop opportunities with guided customer onboarding.
Help customers move from question to estimate request, appointment preference, and next step.
Give fleet accounts a path to request service, ask questions, and manage needs 24/7.
Support the operational flow after intake, including technician dispatching and part purchasing.
Keep the insurance billing and invoicing workflow connected to the eDirectGlass ecosystem.
Keep customers, vehicles, jobs, authorizations, and follow-up activity organized.
Let customers ask about scheduling details and upcoming work without tying up a CSR.
Start the demo and see how Hope can greet a customer, understand what they need, guide them through estimate or scheduling questions, and move the conversation toward a real shop workflow. In just a few minutes, you’ll see why AGR ShopOps AI is more than an answering tool, it’s the front door to a smarter, faster, more connected auto glass operation.
Hope can help with estimates, booking, existing jobs, fleet service needs, and insurance or cash auto glass questions.
This preview represents a live voice conversation, where Hope listens, responds, and helps move the customer toward the next step.
Basic AI answering services only answer calls. AGR ShopOps AI helps capture quote requests from phone, website, and social media — and includes an eDirectGlass Premium account to help manage the job after the conversation.
Join the AGR ShopOps AI advanced preview group and see how Hope can become your dedicated CSR, backup CSR, or pre-service agent while the platform supports the rest of your shop workflow.
Tell us a little about your shop so we can learn how AGR ShopOps AI may fit your operation.
Hope can help shops experience AI customer onboarding for estimates, booking, existing job questions, fleet and commercial needs, cash work, and insurance glass claims.
Voice support requires microphone permission. On phones, use the start button if the browser blocks audio.
8553 E San Alberto Dr
Scottsdale, AZ 85258
+1 480-993-0915 (USA)
+1 450-977-2284 (Canada)
Monday-Friday: 06:00–17:30 (USA)
Monday-Friday: 09:00–17:30 (CAD)