The most complete auto glass platform for shops that want to grow.
eDirectGlass brings quoting, EDI, scheduling, supplier ordering, payments, customer communication, reporting, website quoting, social media lead capture, and AGR ShopOps AI together in one connected system — with pricing built for independent shops and support from people who understand auto glass.
New: AGR ShopOps AI
Hope, your AI CSR, helps customers get estimates, book jobs, manage existing work, and ask questions by phone, website, or social media.
Replace the patchwork of separate quoting, EDI, CRM, scheduling, payment, and AI tools with one shop-first platform.
More value is included up front, helping shops avoid paying separately for every core workflow, intake channel, and growth tool.
Get help from a team that understands auto glass quoting, insurance billing, scheduling, EDI, and real shop operations.
One platform from first contact to final payment.
Some systems focus on a slice of the workflow. eDirectGlass is built to manage the entire job lifecycle: capture the lead, identify the vehicle, quote the right part, schedule the work, dispatch the technician, collect approvals, bill insurance, take payments, communicate with customers, and measure performance.
Fast Quotes & Invoice Builder
Create quotes and invoices faster with VIN, license plate, NAGS, labor, kit, tax, insurance, fleet, and cash workflow support.
Vehicle & Part Matching
Use GlassPartMatch-driven workflows to help your team identify the right vehicle and glass part before the job is sold.
EDI & Network Billing
Manage insurance and network jobs with the billing, documentation, profile, and collection tools auto glass shops rely on.
Supplier Integrated
See costs and availability, support purchasing decisions, and keep procurement connected to the rest of the job workflow.
Scheduling, Dispatch & Mobile
Schedule shop and mobile work, dispatch technicians, organize route activity, and keep field staff connected from any device.
Reporting & Payment Center
Track job performance, receivables, customer activity, collections, and operational trends without digging through disconnected tools.
Meet Hope, the always-on AI CSR for auto glass shops.
AGR ShopOps AI turns eDirectGlass into a true front-office growth platform. Hope can answer calls, engage website visitors, capture social media leads, guide customers through estimate questions, help schedule jobs, and support fleet and commercial customers around the clock.
- AI voice intake for customers who still prefer to call.
- Website plug-in for 24/7 quoting, scheduling, and service questions.
- Social media plug-in to turn messages and comments into real opportunities.
- Support for cash, insurance, fleet, and commercial glass workflows.
- Use it as your dedicated CSR, backup CSR, after-hours agent, or pre-service intake system.
From customer question to scheduled job
Built to beat single-purpose tools and incomplete systems.
Competitors may offer quoting, EDI, scheduling, billing, mobile work, or AI pieces. eDirectGlass is positioned as the full-service platform for shops that want the most complete toolset, a stronger value bundle, and real support.
| Shop Need | Typical Competitors | eDirectGlass + AGR ShopOps AI |
|---|---|---|
| Full shop management | Partial. Many systems focus on quoting, billing, scheduling, or CRM first. | Complete. Quotes, invoices, EDI, scheduling, CRM, payments, reporting, procurement, and support tools together. |
| AI customer intake | Often limited. AI tools may focus on automation or intake without full shop management behind it. | Built in. AGR ShopOps AI adds Hope for voice, website, and social media customer engagement. |
| Website and social lead capture | Usually extra or disconnected. Shops may need separate plug-ins, forms, or marketing tools. | Connected. Online and social intake can feed the same operational workflow your shop already uses. |
| Part identification | May require separate lookups or pay-per-use services. | Integrated workflow. VIN, license plate, and GlassPartMatch-driven tools help shops quote the right part faster. |
| Insurance, EDI, and receivables | Often handled as a module, transaction, or narrow billing feature. | Operational focus. Billing, documentation, payment center, collections, and claim workflows stay connected to the job. |
| Pricing value | Can look low at first. Add-ons, per-user fees, EDI charges, part-search charges, or separate AI tools can increase total cost. | More included. eDirectGlass is positioned around total platform value, not a stack of separate products. |
| Customer support | Varies. Generic software support may not understand auto glass workflows. | Industry-aware. Support from people who understand quoting, EDI, parts, insurance billing, and mobile shop operations. |
More capability, better total value.
A cheap-looking monthly subscription is not always the best deal if your shop still needs separate software for AI calls, website quoting, social media intake, part matching, EDI, scheduling, payments, CRM, reporting, and support. eDirectGlass is designed to reduce the number of systems your shop has to buy, learn, and maintain.
- Premium shop management value included with the platform.
- AGR ShopOps AI adds voice, web, and social intake to the front of your workflow.
- Reduce duplicate data entry by keeping the customer journey inside one system.
- Choose a platform built to grow with one location, mobile teams, multi-location shops, and commercial accounts.
Compare the real monthly cost of separate AI answering, online quote forms, CRM, EDI, part lookup, dispatch, payment, reporting, and support tools. Then compare it to a platform that brings the work together.
- Less software sprawl
- Less staff training friction
- Less lost lead opportunity
- More ways to win, schedule, bill, and collect
Software is only as good as the team behind it.
eDirectGlass support is built around real automotive glass workflows. When you need help, you are not explaining what NAGS, EDI, dispatches, insurance profiles, mobile techs, or glass parts are to someone outside the industry.
Customer Experience Managers
Work with support that understands how auto glass shops quote, schedule, invoice, bill, and collect.
Learning Center
Give your team 24/7 access to training content so new staff can ramp up faster and current staff can do more.
Ed G. Virtual Help
Use built-in help resources and virtual assistance to find answers quickly without slowing the shop down.
What our clients say
We have been using eDirectGlass for over 10 years and their customer service and features have allowed our shop to be profitable and the leader in our market.
Jessica Rich, Auto Glass America
Every automotive glass shop should be using eDirectGlass. Between their features and extraordinary customer support, our company can focus on providing our customers the very best service.
Gary Neves, NOVUS Glass Concord, CA
Automotive and flat glass services and support in one package. We love the support and features eDirectGlass provides our shop.
Rick Rosar, Rapid Auto Glass
Ready to replace scattered tools with one growth platform?
See how eDirectGlass and AGR ShopOps AI can help your shop quote faster, capture more customers, schedule smarter, bill cleaner, and get better support.